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Total Quality Management: A Cross Functional Perspective By Ashok Rao, Lawrence P. Carr, Ismael Dambolena, Robert J. Kopp, John Martin, F
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- Amazon Sales Rank: #3463743 in Books
- Published on: 1996-02-16
- Original language: English
- Number of items: 1
- Dimensions: 9.41" h x 1.17" w x 7.72" l, 2.57 pounds
- Binding: Paperback
- 656 pages
Review Instructor's Resource Guide, Microtest Computerized Test Bank and Data Disk available. -- The publisher, John Wiley & Sons
From the Publisher The emphasis of quality is pervading every facet of business and managers are required to know and apply TQM principles. It explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy and the main statistical and analytical tools for achieving quality improvement and control. It provides a balance of managerial and statistical coverage and addresses "hot" topics such as cross-functional integration, culture change, global strategy and much more.
About the Author Ashok Rao Lawrence P. Carr Ismael Dambolena Robert J. Kopp John Martin Farshad Rafii Phyllis Fineman Schlesinger
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